Ema raised a $77 million Series B led by Creaegis, with Accel, Section 32 and Prosus participating, bringing total funding to $140 million. It builds “AI employees”: teams of agents that run multi-step workflows in HR, IT and finance across a company’s existing apps.
It reports 50+ enterprise customers including Google, Microsoft, ADP, PwC and Wipro, more than $150 million in bookings, roughly 80% gross margins and 180% net dollar retention.
CEO Surojit Chatterjee told TechCrunch that agents can replace implementation, integration and consulting work: “A lot of the services companies are working with us… they are also dramatically changing or disrupting their own business models.”
Look at who is buying. Services incumbents are renting the agent layer to protect the client relationship they already have. That will work for a while.
We think the durable position is to own both: the client relationship and the agent workflow that does the work. It is why Cloud28 AI runs delivery on its own agentic workflows, with human approval gates, rather than reselling someone else’s. The 180% retention figure is the tell — once work moves to agents, customers move more of it.
If you run a services firm, the question is not which agent vendor to pick. It is which workflows you would rather own.
Our views, not investment advice.